Last Updated: August 11, 2026
At Rigid Packaging Boxes, we want you to be satisfied with your purchase. This Refund and Returns Policy explains our return, refund, and exchange procedures for orders shipped within the United States.
Countries & Policy
This policy applies to customers in the United States.
Policy URL: https://rigidpackagingboxes.com/refund-returns/
Return Eligibility
We accept returns for both defective and non-defective products, provided the products meet the return requirements outlined in this policy.
To be eligible for a return, products must be:
- New and unused
- In their original condition
- Returned within 45 days of the delivery date
- Properly packaged to prevent damage during return shipping
Products that have been used, altered, damaged after delivery, or are otherwise not in new condition may not qualify for a return.
Customized Products
Because Rigid Packaging Boxes specializes in customized packaging, many products are manufactured according to customer-approved artwork, dimensions, materials, finishes, and specifications.
Customized products may be returned if they meet the eligibility requirements above. However, issues resulting from specifications, artwork, dimensions, or other information approved or provided by the customer may not qualify for a full refund.
Customers are responsible for carefully reviewing and approving all order details before production.
Return Period
You may request a return within 45 days of receiving your order.
To request a return, please contact us at:
Email: rigidpackagingboxes@gmail.com
Please include:
- Your order number
- The reason for the return
- A description of the issue, if applicable
- Clear photographs, if the product is defective or damaged
- Any other information requested by our team
Returns requested after the 45-day return window may not be accepted.
Return Method & Shipping Costs
Approved returns must be sent by mail.
The customer is responsible for return shipping costs and the return shipping label, unless the return is due to an error or defect determined to be the responsibility of Rigid Packaging Boxes.
Customers should securely package returned products to help prevent damage during transit.
Restocking Fee
A $10 restocking fee may apply to eligible returns. This fee may be deducted from the refund amount where applicable.
The restocking fee does not apply where the return is determined to be the result of a defective product or an error attributable to Rigid Packaging Boxes.
Exchanges
We accept exchanges for eligible products.
Exchange requests must be made within 45 days of delivery, and the product must be new, unused, and in acceptable return condition.
If the requested replacement is unavailable, we may offer an alternative resolution or refund, depending on the circumstances.
Defective or Incorrect Products
If you receive a defective product or an order that does not match the specifications of your purchase, please contact us as soon as possible.
We may request photographs or other information to evaluate the issue. If we determine that the problem was caused by Rigid Packaging Boxes, we may provide an appropriate replacement, exchange, or refund.
Refunds
Once an approved return is received and inspected, we will process the applicable refund.
Refunds are generally processed within 10 days after the return has been received and approved.
The refunded amount may be reduced by applicable $10 restocking fees or other eligible deductions described in this policy.
Original shipping charges may not be refundable unless the return is due to an error or defect attributable to Rigid Packaging Boxes.
The time required for the refunded amount to appear in your account may also depend on your bank or payment provider.
Customer-Approved Errors
For customized orders, Rigid Packaging Boxes is not responsible for errors that were approved by the customer before production, including:
- Spelling or grammatical errors in approved artwork
- Incorrect dimensions or specifications provided or approved by the customer
- Design information approved by the customer
- Changes requested after production has started
- Color differences that fall within reasonable printing or manufacturing tolerances
Customers should carefully review all proofs, artwork, dimensions, and specifications before providing final approval.
Items That Do Not Meet Return Requirements
A return may be refused if the product:
- Is no longer new or has been used
- Has been altered or modified
- Has been damaged after delivery due to customer handling
- Is returned after the 45-day return period
- Is missing required components or documentation
- Does not meet the return conditions communicated by our team
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Rigid Packaging Boxes
Email: rigidpackagingboxes@gmail.com
We will review each eligible return request and work to provide an appropriate resolution in accordance with this policy.